Refund policy
Payments are final. When the only exceptions apply.
All payments are final
All payments for Academy subscriptions and plate store items are final and non-refundable. Before paying you must expressly ask for immediate access and accept that you lose your right of withdrawal. Access starts as soon as the payment is confirmed, so the 14-day withdrawal period does not apply. Think it over before paying: once paid, we cannot return the money.
Plate store items
Plate store cosmetics are one-time digital purchases delivered to your account immediately. You can use them for as long as your account exists. If you asked for immediate delivery and accepted losing your right of withdrawal at checkout, the 14-day withdrawal right no longer applies once the item is delivered. Faulty items or incorrect charges are refunded.
Cancellation and plan changes
Cancelling stops future renewals only. You keep your plan until the end of the period already paid, and that period is not refunded, prorated or compensated. While a cancellation is pending, higher tiers cannot be bought until the period ends. Upgrades charge the price difference for the rest of the period immediately. Downgrades apply immediately and the lower price is charged from the next renewal, without credit for the current period.
The only exception
If a charge is incorrect or duplicated, or the service you paid for does not work, tell us at contact@obliviondh.com and we will correct it or refund that amount, as the law requires.
Professional services
Refunds for contracted work follow the terms of the signed quote or contract, without affecting consumer rights.